Frequently Asked Questions
Why do some products have small bubbles or color variations?
Each concrete piece is individually hand-poured. Subtle color variations, textures, and small air pockets are natural characteristics of the process, making every piece uniquely, perfectly imperfect.
Will the concrete vessels scratch my furniture?
Our concrete vessels and trays are finished with an anti-slip cork base to help protect surfaces. Always place them on a stable, heat-resistant surface and take extra care with delicate furniture finishes.
What kind of wax and wicks do you use?
We use 100% natural soy wax, paired with hardwood or cotton wicks depending on the candle. Hardwood wicks offer a gentle crackle, while cotton wicks provide a quieter burning experience.
Are your fragrances suitable for homes with pets and children?
Our fragrances comply with IFRA standards for their intended use. However, individual sensitivities vary, and this does not guarantee safety for every person or pet. Use candles in a well-ventilated space, keep them out of reach of children and pets, and consult your veterinarian about fragrance use around your animals.
How can I give my concrete vessel a second life?
Stop burning your candle when approximately 1/4 inch of wax remains. Let the vessel cool completely before gently removing the remaining wax and cleaning it with warm, soapy water. Never pour wax down the drain. Once clean and dry, your vessel can become a jewelry dish, desktop organizer, or decorative planter with a separate inner pot.
What is the first-burn rule?
On the first burn, allow the melted wax to reach close to the edges, following the care instructions supplied with your candle. This helps reduce tunneling and encourages an even burn. Never exceed the recommended burn time or leave a burning candle unattended.
How do I maintain the hardwood wick?
Before each burn, let the candle cool completely and trim away the charred portion of the wick, leaving approximately 1/8 inch. Remove any loose debris before lighting and follow the care instructions supplied with your candle.
How long will it take to receive my order?
Orders are typically prepared within 2–3 business days. Shipping transit time is additional and depends on the delivery option selected at checkout. You’ll receive an order confirmation and a shipping notification once your order is on its way.
What happens if a concrete piece arrives damaged?
If your item arrives chipped or broken, please photograph the item and its packaging and contact us within 48 hours of delivery. We’ll gladly arrange a complimentary replacement.
