Returns and Refunds Policy
Lumina Minimalist Studio
Columbia, Missouri, United States
Last updated: October 6, 2026
We design and handcraft concrete decorative pieces and candles made with organic soy and coconut waxes. Every product is handmade, and natural variations are part of its character.
We encourage thoughtful purchases. If you have questions before ordering, please contact luminaminimaliststudio@gmail.com.
1. Handmade Characteristics
- Slight variations in color, texture, or finish may occur.
- Concrete may have small air pockets, veining, or marks characteristic of the material.
- Candle color or fragrance may vary slightly between batches.
These natural characteristics are not considered defects.
2. Items Damaged During Shipping
If your item arrives chipped or broken, contact us within 48 hours of delivery at luminaminimaliststudio@gmail.com. Include your order number, clear photographs of the damaged item, and photographs of the packaging.
We will gladly arrange a complimentary replacement. The administrative fee and customer-paid return shipping described below do not apply to this complimentary damage replacement. Please keep the item and packaging until we provide instructions.
3. Incorrect or Defective Items
Please inspect your order upon arrival and contact us promptly if an item is defective or incorrect so we can evaluate the issue and resolve it. If you receive an item different from the one ordered, contact us within 7 days of delivery. We will arrange the correct item and cover the return shipping cost for the incorrect item.
4. Return Eligibility
For regular returns, you have 14 days after receiving your item to request a return.
- The item must have been purchased at its regular price, not on sale or promotion.
- The item must be unused, with its tags and original packaging.
- You must provide your receipt or proof of purchase.
- You are responsible for securely packaging the item for return.
Return shipping costs are paid by the customer, except for an error or damage attributable to Lumina Minimalist Studio. Approved regular returns may be subject to an administrative fee of 10% of the product's value.
5. Non-Returnable Items
We do not accept regular returns for customized or made-to-order products, sale or discounted items, gift cards, or natural variations inherent to the handmade process.
Perishable goods, personal-care products, hazardous materials, flammable liquids, and gases are also not eligible for return. Contact us if you have a question about a specific item.
These regular-return exclusions do not change the complimentary replacement commitment for items that arrive chipped or broken described above.
Purchases made with a gift card cannot be refunded in cash; the amount will be restored as store credit with a validity of up to 3 years.
6. How to Request a Return
- Email luminaminimaliststudio@gmail.com with your order number and the reason for the return.
- Wait for approval before sending anything back. We will provide instructions and the return address. Do not send returns to our former Florida address.
- After approval, ship the item within 72 hours and share your proof of shipment.
Items returned without prior authorization will not be accepted. We are not responsible for loss or damage during return transportation.
7. Refunds
We will notify you after receiving and inspecting your return and let you know whether your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days, excluding shipping costs and applicable administrative fees.
Your bank or card issuer may take additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact luminaminimaliststudio@gmail.com.
8. Exchanges
The fastest way to obtain a different item is to return the item you have, subject to approval, and place a separate order for the new item.
9. Cancellations
Orders may be canceled within 24 hours of confirmation, provided they have not already been prepared or dispatched. Email us promptly to request cancellation.
10. Packages Returned Due to an Incorrect Address
If a package is returned due to an incomplete or incorrect address provided by the customer, the customer is responsible for reshipping costs. Refunds are not issued automatically for this reason.
11. Shipping Area
We currently ship within the United States only. International shipping is not available.
12. Images and Intellectual Property
All visual content, photographs, and designs belong to Lumina Minimalist Studio. Reproduction or use without prior written authorization is prohibited. For inquiries, contact luminaminimaliststudio@gmail.com.
Thank you for supporting our handcrafted brand. Every purchase supports a process carried out with intention and care.